There is no room for bullying in effective leadership. Leaders must be held to a higher standard. Years ago in the 70’s and 80's, tough autocratic leadership that often bordered on bullying was viewed as effective...
In my previous blog entries I have argued about the validity of the People > Service > Profit idea, the importance of Hiring Right and the fact that often good people are stopped by bad processes or bad management.
I am obviously of the view that the road to success for great customer service and experience excellence goes through People Management that is aligned with strategies that make customer service and customer experience into a sustainable strategic differentiator.
There is no such thing as a “Born Leader”. When people talk about born leaders, what they are really referencing is the “X” factor of leadership. What is the “X” factor?..
To be an effective problem solver, you need the self-confidence to make decisions, and to feel comfortable with the risks involved in all decision-making.
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