Exciting Opportunity: UK Customer Service Manager
Our client believes in fostering a work environment that is both challenging and rewarding. As a market leader in the construction materials testing industry, they offer their people the opportunity to work with cutting-edge technology and innovative solutions. They value professional growth, collaboration, and a commitment to excellence, ensuring every team member can thrive and make a significant impact. This role offers a unique chance to lead a small, dynamic team in a market-leading company within the construction materials testing industry.
 
About the Role: As the Customer Service Manager, you will enhance the customer service experience. You will take ownership of customer issues, ensure their resolution, and lead a small team of Service Engineers. Your responsibilities will include managing installations, calibrations, and maintenance of cutting-edge products while collaborating with international teams to provide exceptional support.
What Our Client Offers:

• A leadership role in a globally recognised company.
• Professional growth and development opportunities.
• A collaborative and innovative work environment.
• The chance to significantly impact customer satisfaction and service standards.

Key Responsibilities:

• Lead and schedule daily activities for the Service Engineers.
• Efficiently handle customer complaints and queries.
• Maintain and improve service desk operations.
• Collaborate with international teams to solve customer issues.
• Travel up to 50% to support customers on-site.

Ideal Candidate Profile:

• Experience in Material/Civil/Geotechnical Engineering or related fields.
• Capital Equipment Service
• Proven experience in customer service/technical support.
• Excellent communication and problem-solving skills.
• A proactive and resilient approach to managing multiple requests.

This is an excellent opportunity to join a team that values expertise, innovation, and customer satisfaction. If you are ready to make a difference, apply now!