Top Performer Profiling

2011-09-13

Why most training fails

By Jim Clemmer

Most organizations use their training investments about as strategically as they deploy their office supplies spending. And the impact on customer satisfaction, cost containment or quality improvement is just as useless.

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2011-09-08

Bad to worse - 6 ways to kill workplace productivity

By Drew Stevens

The problem with organizations today is with leaders that cannot lead and workers that have little passion. Rather than repair the issue, leaders place band-aids on surgical incisions.

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2011-09-03

Cross functional team harmony - part 2

By Drake Editorial Team

Cross-functional teams are being used increasingly in organizations to improve coordination of interdependent activities among specialized subunits. 

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2011-08-17

Five criteria to identify high potentials in your organization

By Samuel B. Bacharach

Today’s organizations find it challenging to locate and put in place a new generation of leadership that is both proactive and pragmatic. By what criteria, however, do we decide whether somebody is a high potential...

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2011-08-17

Raising accountability

By David Klaasen

There is no hiding place in small and medium sized businesses. Everyone plays a critical role and needs to pull their weight; yet directors and business owners regularly complain about a lack of accountability...

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2011-08-17

Critical link between employee & customer happiness

By JoAnna Brandi

The only way you can consistently and reliably create happy, engaged, committed and loyal customers is by creating and nourishing a work environment. Positive customer experiences are directly related to...

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