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2011-07-21

Team building magic, part 4

By Drake Editorial Team

This is part 4 of a 5 part article courtesy of Drake International.

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2011-07-14

Team building magic, part 3

By Drake Editorial Team

There are many excellent assessment tools available to optimize team composition. They involve taking the results from various testing methodologies to arrive at conclusions...

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2011-07-07 09:37:57

Team building magic, part 2

By Drake Editorial Team

A high performing team is a team that performs at an elite level, achieving extraordinary results, time and again. Team building is not seen as a separate activity but is integrated into every action, interaction and communication.

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2011-06-30

Team building magic, part 1

By Drake Editorial Team

The concept of team building is largely misunderstood in business today. Many organizations view team building as buying team hats, t-shirts and jackets, hiring motivational speakers to “pump up” the group...

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2011-06-08

How to deal with difficult clients

By Drew Stevens

For the amount of time and concentration in customer service sometimes it’s important to understand that is not the representative’s fault but merely an unruly customer. This is an unfortunate occurrence but... 

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2011-06-05 21:20:06

Great leaders grow profits

The more comprehensive a company’s leadership development efforts, the better its financial results in terms of shareholder return, growth in market share, growth in net income, and return on sales.

 

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